Current situation in Chennai (MAA) - Lufthansa Group offers rebooking possibilities

Due to the current weather conditions in Chennai, the Lufthansa Group offers a free rebooking for flights to and from Chennai (MAA).

The following goodwill rule applies with immediate effect:

Any passenger with a booked Lufthansa/SWISS/Austrian Airlines/Brussels Airlines oder Germanwings flight on a LH/LX/OS/SN/4U document up to and including 16 December 2015 to/from Chennai whose flight is not cancelled and whose ticket was issued up to and including 4 December 2015, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, OS, SN, EW, 4U) – in the original booking class or alternatively within the same class of carriage
• New travel date no later than 29 February 2016
• The departure and destination points for the journey must remain unchanged
• In the case of reissues the endorsement entry should read: 1715 

For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues in line with the goodwill rule stated above, an approval/waiver by Lufthansa will be absolutely essential.

Customers affected by a flight cancellation can rebook free of charge or have their ticket refunded.

You are welcome to make rebookings/reissues for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. 

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.