Eurowings responds to threat of strike by flight attendants’ union UFO with substitute flight schedule

The flight attendants’ union UFO has announced that its members among the Eurowings flight attendants in Düsseldorf and Hamburg as well as its members at Germanwings intend to strike on Thursday, 27 October 2016 from 00.00 to 24.00. We anticipate disruptions throughout the Eurowings route network.

To enable its passengers to plan with certainty, Eurowings has prepared a substitute flight schedule which will apply during the strike period on Thursday.

► To the substitute flight schedule

None of the long-haul flights are affected by the strike.

► Flight Status

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a Eurowings or Germanwings flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Eurowings or Germanwings flights yourself in accordance with the Lufthansa Standard INVOL rules. You can make the refund on an involuntary basis directly in your GDS. No approval/waiver from your respective Lufthansa Group representative is required.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply.

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Lufthansa/SWISS/Austrian Airlines/Brussels Airlines continental flight on LH/LX/WK/OS/SN/EW/4U document from/to/via Berlin-Tegel, Cologne, Dusseldorf, Dortmund, Hamburg, Hanover or Stuttgart on 27 October 2016, whose flight is not cancelled and whose ticket was issued up to and including 26 October 2016, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, WK, OS, SN, EW, 4U) – in the original booking class or alternatively or in the lowest available booking class within the same compartment
  
  
• New travel date no later than 22 December 2016
  
  
• The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
  
  
• In the case of reissues the endorsement entry should read: 1316
  
  
• You are welcome to make rebookings/reissues of EW/4U flights on LH document yourself. Please note that an approval/waiver from your Lufthansa Group Team is mandatory.

For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

For questions please contact your respective Lufthansa Group representative. For questions about ticketless Eurowings bookings, please contact Eurowings.