Expected heavy snowfall in Frankfurt impacts flight operations on 13 January 2017

Adverse weather conditions are forecast for tomorrow, Friday, 13 January 2017. As a result, flight disruptions and cancellations are to be expected.

All passengers with a flight from/via/to Frankfurt on 13 January 2017 are requested to check the status of their flight before setting out on their journey.

► Flight status request for individual flights

Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. No approval/waiver from your Lufthansa Group Sales & Service Team is required.

Passengers travelling within Germany whose Lufthansa flights have been cancelled because of the winter weather can use Deutsche Bahn trains and issue their own rail voucher either under ‘My Bookings’ on LH.com or at a Lufthansa airport check-in machine.


You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

If you have any questions, please contact your Lufthansa Group Service Team.

Lufthansa regrets any inconvenience caused to passengers. Rest assured that Lufthansa will do everything possible to minimise the impact on passengers and operations.