Flight cancellations between Frankfurt and Houston due to "Hurricane Harvey"

The Houston George Bush International Airport (IAH) is currently closed due to the weather situation in South Texas caused by "Hurricane Harvey“.

All passengers travelling to/from Houston are requested to check the status of their flight at LH.com before setting out on their journey. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

► Flight status request for individual flights

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. No approval/waiver from your Lufthansa Group Sales & Service Team is required.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 2).

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines, Brussels Airlines, Lufthansa, SWISS flight on OS/SN/LH/LX document from/to Houston between 31 August and 7 September 2017, whose flight is not cancelled and whose ticket was issued up to and including 31 August 2017, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, LH, LX) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date no later than 1 November 2017
  
  
• The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
  
  
• In the case of reissues the endorsement entry should read: TWP 1708 
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, an approval/waiver is required.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

For questions please contact your respective Lufthansa Group Service Team.