Flight cancellations due to expected snowstorm over US East Coast

Due to a snowstorm over the US East Coast, Lufthansa flights to/from New York (EWR and JFK), Washington (IAD), Philadelphia (PHL) and Charlotte (CLT) have to be cancelled.

All passengers are requested to check the status of their flight at LH.com before setting out on their journey. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

Flight status

Customers affected by a flight cancellation can rebook free of charge or have their ticket refunded. You are welcome to make rebookings/reissues for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. You can make the refund on an involuntary basis directly in your GDS. In this case you do not need an approval/waiver from your Lufthansa Service Team.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

Lufthansa regrets any inconvenience to Lufthansa passengers caused by cancellations and will do its utmost to minimise impacts on passengers.