Frankfurt airport - Lufthansa Group offers goodwill policy

The German federal police ordered to clear the departure hall A in Terminal 1 at Frankfurt Airport. Due to this, flight operations to and from Frankfurt might be affected (31 August 2016).

All passengers flying to/from/via Frankfurt are requested to check the status of their flight before setting out on their journey.

Flight Status

Lufthansa passengers whose contact details are saved in their customer profile or in the PNR will be notified about flight changes by text or email.

Part 1 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Lufthansa/SWISS/Austrian Airlines/Brussels Airlines/Eurowings flight on LH/LX/OS/SN document from/to/via Frankfurt on 31 August or 1 September 2016, whose flight is not cancelled and whose ticket was issued up to and including 31 August 2016, may rebook once free of charge.

This goodwill policy applies to:

• Flights from/to/via Frankfurt operated by LH, LX, WK, OS, SN, EW, 4U
  
  
• Flights from/to/via Frankfurt operated by other airlines with a booked LH, LX, WK, OS, SN, EW, 4U flight number (Codeshare)

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, WK, OS, SN, EW, 4U) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date no later than 30 November 2016
  
  
• The change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry should read: 1016
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, a waiver is mandatory.

Part 2 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 1).

For questions please contact your respective Lufthansa representative.