"Hurricane Irma" may affect flights to and from Florida and the Caribbean

Due to "Hurricane Irma" flight operations to and from Miami (MIA), Tampa (TPA), Orlando (ORL), Havana (HAV), Varadero (VRA), Punta Cana (PUJ) and Puerto Plata (POP) may be affected.

All passengers travelling to/from Miami, Orlando, Tampa, Havana, Varadero, Punta Cana and Puerto Plata are requested to check the status of their flight at LH.com before setting out on their journey. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

► Flight status request for individual flights

To find out more about the effects of the hurricane on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

• austrian.com
• brusselsairlines.com
• eurowings.com
• swiss.com

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. No approval/waiver from your Lufthansa Group Sales & Service Team is required.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 2).

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, SWISS, Edelweiss flight on OS/SN/EW/LH/LX document from/to Miami, Orlando, Tampa, Havana, Varadero, Punta Cana or Puerto Plato between 6 and 15 September 2017, whose flight is not cancelled and whose ticket was issued up to and including 6 September 2017, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, WK) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date no later than 22 October 2017
  
  
• The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
  
  
• Exception for sectors originating in the USA – irrespective if travel is inbound or outbound – rerouting is permitted within USA (for example MIA-FRA may be changed to NYC-FRA).
  
  
• In the case of reissues the endorsement entry should read: TWP 1709 
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, an approval/waiver is required.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

For questions please contact your respective Lufthansa Group Service Team.