Incident in Istanbul - Lufthansa Group offers goodwill policy

After explosions at the Istanbul Airport Atatuerk on Tuesday evening, 28 June 2016 the airport has re-opened. Lufthansa plans to operate all flights between Frankfurt and Istanbul. However, flight delays/schedule changes are possible.

All passengers are requested to check the status of their flight at LH.com before setting out on their journey.

► Flight status request for individual flights

Lufthansa passengers whose contact details are saved in their customer profile or in the PNR will be notified about flight changes by text or email.

To find out more about the effects on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

• austrian.com
• brusselsairlines.com
• eurowings.com
• swiss.com

Part 1 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Lufthansa, Austrian Airlines, SWISS, Brussels Airlines or Eurowings flight on LH/LX/OS/SN document from/to Istanbul up to and including 5 July 2016, whose flight is not cancelled and whose ticket was issued up to and including 28 June 2016, may rebook once free of charge.

This goodwill policy applies to:

• Flights from/to Istanbul operated by LH, LX, WK, OS, SN, EW, 4U
  
  
• Flights from/to Istanbul operated by other airilnes with a booked LH, LX, WK, OS, SN, EW, 4U flight number (Codeshare)

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, WK, OS, SN, EW, 4U) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date no later than 30 September 2016
  
  
• The change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry should read: 0716
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, a waiver is mandatory.

Part 2 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 1).

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

For questions please contact your respective Lufthansa Group representative.