Incident in Nice - Lufthansa Group offers goodwill policy

Triggered by the incident in Nice, Lufthansa Group is offering a goodwill policy.

Part 1 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Lufthansa, Austrian Airlines, SWISS, Brussels Airlines or Eurowings flight on LH/LX/OS/SN document from/to Nice up to and including 31 July 2016, whose flight is not cancelled and whose ticket was issued up to and including 14 July 2016, may rebook once free of charge.

This goodwill policy applies to:

• Flights from/to Nice operated by LH, LX, WK, OS, SN, EW, 4U
  
  
• Flights from/to Nice operated by other airilnes with a booked LH, LX, WK, OS, SN, EW, 4U flight number (Codeshare)

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, WK, OS, SN, EW, 4U) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date no later than 30 September 2016
  
  
• The change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry should read: 0816
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, a waiver is mandatory.

For questions please contact your respective Lufthansa Group representative.