New immigration restrictions for travel to the USA

The US government has introduced a travel ban to the USA with immediate effect for nationals of the following countries: Iraq, Iran, Yemen, Libya, Somalia, Sudan and Syria.

» For further information please refer to the website of the US Authorities.

Goodwill policy – refund permitted

Any citizens of Iraq, Iran, Yemen, Libya, Somalia, Sudan and Syria with a booked Lufthansa, Austrian Airlines, SWISS, Edelweiss, Brussels Airlines, Eurowings or Germanwings flight on LH/LX/OS/SN document to the USA between 28 January and 28 April 2017, whose ticket was issued up to and including 28 January 2017, may rebook once free of charge or have their ticket refunded.

This goodwill policy applies to:

• Flights to the USA operated by LH, LX, WK, OS, SN, EW, 4U
  
  
• Flights to the USA operated by other airlines with a booked LH, LX, WK, OS, SN, EW, 4U flight number (Codeshare)

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: LH, LX, WK, OS, SN, EW, 4U) – in the original booking class or alternatively within the same class of carriage. Please note: Lufthansa booking classes G/E/N must not be used for rebooking of Economy Class passengers since G/E/N are used for Lufthansa Premium Economy and consequently considered a different compartment.
  
  
• New travel date no later than 28 July 2017
  
  
• The change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry should read:
  • LH/EW/4U: 1702
  • OS/SN: TWP 1702
  • LX: WAIVELXTWP0217

For refunds/rebookings/reissues based on the above mentioned goodwill policy, an approval/waiver from your Lufthansa Group Team is mandatory.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

For questions please contact your respective Lufthansa Group Service Team.