Restrictions in flight operations from/to Frankfurt on 7 August 2018

In Terminal 1 at Frankfurt Airport, police action was taken. This included an immediate boarding stop and an evacuation of the security area on levels 2 and 3 (gates A and Z). Piers B and C in Terminal 1 were not affected. This partial evacuation of Terminal 1 at Frankfurt Airport is terminated by now. However flight disruptions can still be expected.

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules.

Austrian Airlines INVOL rules apply to Austrian Airlines tickets and SWISS INVOL rules to SWISS tickets.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 2).

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight on OS/LH/LX/SN document from Frankfurt on 7 August 2018, whose flight is not cancelled and whose ticket was issued up to and including 7 August 2018, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date between 7 and 14 August 2018
  
  
• The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
  
  
• In the case of reissues the endorsement entry should read: TWP 1807
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, an approval/waiver from your Lufthansa Group Sales Service Team is mandatory. For Austrian Airlines and SWISS rebookings based on the goodwill rule, please contact your Lufthansa Group Sales Service Team.

All Lufthansa passengers are requested to check the status of their flight at lufthansa.com before setting out on their journey.

► Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed of their mobile phone number, provided that this is stored in the customer profile.

Passengers whose flights are not affected by the strike are also asked to allow more time and to come to the airport earlier, as waiting times are to be expected.

To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

• austrian.com
• brusselsairlines.com
• eurowings.com
• swiss.com

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.