Strike announcement of the German Union ver.di at German Airports on 10 April 2018

The German Union ver.di has announced strikes on Tuesday, 10 April 2018 for the airports Frankfurt, Munich, Cologne/Bonn and Bremen. The main areas affected are passenger safety checks and ground handling. There will therefore be considerable restrictions in handling and flight operations.

Flight cancellations required have already been carried out. Affected customers are automatically rebooked as far as possible. You can make changes to the automated rebookings yourself using the standard INVOL rules.

Passengers travelling within Germany whose Lufthansa flights have been cancelled can use Deutsche Bahn trains and issue their own rail voucher on lufthansa.com or at a Lufthansa airport check-in machine. Due to the industrial action, the departure times for selected long-haul flights from Frankfurt and Munich may also change. In addition, further delays and flight cancellations must be expected at all times.

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules.

Austrian Airlines INVOL rules apply to Austrian Airlines tickets and SWISS INVOL rules to SWISS tickets.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled. For all other flights, the goodwill rules apply (see Part 2).

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa flight on OS/SN/EW/LH/LX document from Frankfurt, Munich, Cologne/Bonn or Bremen (including transfer passengers via Frankfurt and Munich) on 10 April 2018, whose flight is not cancelled and whose ticket was issued up to and including 9 April 2018, may rebook once free of charge. Please note: SWISS operated flights are not affected.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, WK) – in the original booking class or alternatively within the same class of carriage.
  
  
• New travel date between 9 and 17 April 2018
  
  
• The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
  
  
• In the case of reissues the endorsement entry should read: TWP 1802 
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, no approval/waiver is required. For Austrian Airlines and SWISS rebookings based on the goodwill rule, please contact your Lufthansa Group agency support.

All passengers are requested to check the status of their flight at LH.com before setting out on their journey. 

► Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed of their mobile phone number, provided that this is stored in the customer profile.

Passengers whose flights are not affected by the strike are also asked to allow more time and to come to the airport earlier, as waiting times are to be expected.

To find out more about the effects on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

• austrian.com
• brusselsairlines.com
• eurowings.com
• swiss.com

The Lufthansa Group airlines regret the inconveniences caused by this strike announcement and will do their utmost to keep the effects of the strike to a minimum.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.