Winter storm warning with heavy snowfall expected across the Northeastern USA for 14 March 2017

Due to a winter storm warning across the US Northeast for Tuesday, 14 March 2017, flight interruptions have to be expected. Selected Austrian Airlines, Brussels Airlines, Lufthansa and SWISS flights, for example to/from New York, have already been cancelled.

All passengers are requested to check the status of their flight before setting out on their journey. Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

► Flight status request for individual flights

Lufthansa passengers who have saved their mobile phone number in their customer profile will be notified about relevant cancellations by text message.

Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled Lufthansa flights yourself in accordance with the Lufthansa Standard INVOL rules. No approval/waiver from your Lufthansa Group Service Team is required.

Passengers travelling within Germany whose Lufthansa flights have been cancelled can use Deutsche Bahn trains and issue their own rail voucher either under ‘My Bookings’ on LH.com or at a Lufthansa airport check-in machine.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

If you have any questions, please contact your Lufthansa Group Service Team.

Lufthansa regrets any inconvenience caused to passengers. Rest assured that Lufthansa will do everything possible to minimise the impact on passengers and operations.