Adjusted flight offer to/from the Middle East | TWP 2411: Ticket waiver policy for refunds

Due to current developments, the airlines of the Lufthansa Group are once again adjusting their services to/from the Middle East.

• Flights to/from Beirut (BEY) will be suspended up to and including Tuesday, 15 October 2024. SWISS services to/from Beirut have been suspended through 26 October 2024. This decision was taken independently of the current security situation in Lebanon, and is based on commercial considerations.
  
  
• Flights to/from Tel Aviv (TLV) have resumed on Thursday, 5 September 2024.
  
  
• Austrian Airlines has resumed flights to Tehran (THR) on Thursday, 5 September 2024. Lufthansa has suspended flights to Tehran until the end of the summer flight schedule on 26 October 2024, independent of the security assessment.
  
  
• Flights to/from Amman (AMM) and Erbil (EBL) have resumed on 27 August 2024. A northern corridor in Iraqi airspace will be used for flights to Erbil.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Part 2 – Ticket waiver policy (TWP 2411) for the refund of flights which are not cancelled

» To the TWP 2411 (Version 4)