Announced strike at Austrian Airlines from 28 March – 29 March 2024

The trade union vida has announced a strike by the flying staff of Austrian Airlines. The strike is planned to last from 28 March, 12:00 a.m. until 29 March, 12:00 p.m. (36 hours). Flight cancellations until 28 March, 4:00 p.m. are already carried out. The remaining flight cancellations will follow on 27 March.

Guests who are affected by an irregularity and whose contact details are stored in the booking will be informed accordingly. We ask passengers to check the status of their flight before departure.

Austrian Airlines offers travelers extended options to rebook free of charge or to have their tickets refunded free of charge (TWP 2408). However, we recommend to wait until the flight has been canceled before making a refund in order to be able to make the refund on an involuntary basis.

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

The Lufthansa Group airlines offer travelers extended options to rebook or have their tickets refunded free of charge (TWP 2408).

Part 2 – Goodwill policy (TWP 2408) for rebooking/reissue/refund of flights which are not cancelled

Passengers

• whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 23 March 2024, and
• with an originally booked flight operated by OS from, to or in Austria from 28 to 29 March 2024

may rebook once free of charge or have their ticket refunded on a voluntary basis free of charge.

Please note: This includes passengers who are holding connecting flights departing to/from Austria from 28 to 29 March 2024 as above.

The following rules apply to rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, EN, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
• Rebooking on flights operated by other airlines (OAL) – per original fare rule. Exception: AC/NH/UA-operated flights for new travel dates between 25 and 31 March 2024 may use any booking class in the originally ticketed compartment/cabin.
• New travel date on/after 23 March and on/before 14 April 2024
• Change of origin/destination is not permitted.
• In the case of reissues the endorsement entry must read: TWP 2408

You can do the rebooking/reissue in accordance with this goodwill policy (TWP 2408) without having to request a waiver from your Lufthansa Group Agency Support.

The following rules apply to the refund:

• Entirely unused tickets can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
• Please enter the waiver code “TWP 2408” in the refund transaction
  • Amadeus: TRFU/WA TWP2408
  • Sabre: After direct refund “WFR” entry, enter “TWP2408” in the waiver box
  • Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2408” in the waiver box (A/L authority)
  • Infini: Enter “TWP2408” under Refunds “Reason Code”
  • Axess: Enter “TWP2408” under “A/L Authority” in the refund template
  • Farelogix/SPRK: Enter “TWP2408” in the Refund window “Waiver code box”
• Ancillary EMD’s (for example for ASR or baggage) associated with unused portion of the ticket, can be refunded together with the ticket. Please enter the waiver code “TWP2408” in the EMD refund transaction.
• You can do the refund of entirely unused tickets in accordance with this goodwill policy (TWP 2408) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support.
• For the refund of a partially used ticket, please contact your Lufthansa Group Agency Support.