Coronavirus information hub: Traveling and corona at-a-glance

In the current situation, there are many factors that influence traveling. Therefore, we have clearly summarized all important information and links for you here.


Goodwill policy (Ticket Waiver Policy)

» TWP 2107 / TWP 2202: Rebooking options for existing bookings

» TWP 2201: Extended rebooking and refund options for travelers to/from Ukraine between 14 and 28 February 2022


Checklist: Well prepared for your journey

We have compiled a checklist of everything you need to know for traveling in times of Corona. You can also download this list as a PDF, print it and send it to your customers.

» To the checklist


Entering contact details (SSR CTC)

Please enter customer contact information in the PNR whenever you make a booking by using the standardized "SSR CTC" format. This way we can inform passengers as early and comprehensively as possible about flight irregularities, new entry regulations, mandatory Covid-19 tests or updated mask requirements.

» Learn more about SSR CTC


Online and mobile check-in

We recommend that you always check in via our digital and mobile services via website or app. Please understand that due to the current situation, online and mobile boarding passes are not available on every flight. Travelers will only receive a confirmation when checking in online. The actual boarding pass will be issued at the check-in counter after the traveler's Covid-19 related documents have been checked.

» To the Austrian Airlines online check-in

» To the Lufthansa online check-in

» To the SWISS online check-in

» To the Brussels Airlines online check-in

» To the Eurowings online check-in


Entry regulations

In the current situation, the entry regulations for various destinations can change at short notice. To make sure you and your customers are always well informed, you’ll find the latest information for all Lufthansa Group destinations here.

» To the travel regulations page


Interactive world map

More and more countries are opening up again. Where can you travel to? Use our interactive world map now to find out. Discover at-a-glance which countries can now be easily visited without major restrictions.

» To the interactive world map


Information on Covid-19 testing at airports

You can find information on the test centres at your departure airport here after entering your departure and destination airports.

» To the entry regulations and test centres


Covid-19 test certificates

Together with IATA, the airlines of the Lufthansa Group strive to digitalise and standardise document checks for certain health documents which are mandatory for entry. The aim is to give all passengers an opportunity to present the necessary documents in electronic form before departure.

» Digital document check at Austrian Airlines

» Digital document check at Brussels Airlines

» Digital document check at Lufthansa

» Digital document check at SWISS


Special hygiene measures

We are doing our utmost so that you can travel safely without having to worry. You can find out here about the special measures the Lufthansa Group airlines have put into effect to protect you and your fellow passengers.

» Austrian Airlines hygiene measures in detail

» Lufthansa hygiene measures in detail

» SWISS hygiene measures in detail

» Brussels Airlines hygiene measures in detail

» Eurowings hygiene measures in detail


Mouth-nose cover

A facemask has to be worn during boarding, on board and when leaving the aircraft. The facemask requirement is is also valid for fully vaccinated passengers.

» Austrian Airlines FAQ on the wearing of face masks

» Lufthansa FAQ on the wearing of face masks

» SWISS FAQ on the wearing of face masks

» Eurowings FAQ on the wearing of face masks


Lufthansa Group route network

» To the destination overview in winter 2021/2022

» To the destination overview in summer 2022



The use of lounges at this time is limited. Please refer here for available open lounges.

» To the lounge overview


Safe travels with our joint venture partner airlines

Our joint venture partners have also taken measures for your safety.

» To our partners‘ protective measures

09.07.2021 11:52  CET