Flight cancellations to/from Tehran until 20 January 2020

Due to the latest reports and the changed assessment of the security situation for the airspace around Tehran airport, Austrian Airlines and Lufthansa have cancelled their flights to/from Tehran (IKA) up to and including Monday, 20 January 2020.

Austrian Airlines Security and Lufthansa Group Security continue to evaluate the situation on site together with national and international authorities. As soon as detailed information is available, the Lufthansa Group airlines will decide whether and when flights to/from Iran can be resumed.

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Lufthansa/SWISS tickets yourself in accordance with the Flight irregularities policy for business partners (OS/LH/LX).

Brussels Airlines INVOL rules apply to Brussels Airlines tickets.

Please note: The Flight irregularities policy and the INVOL rules only apply to flights which have already been cancelled.

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines or Lufthansa operated flight to/from Tehran (IKA) between 21 and 31 January 2020 on OS/LH/LX/SN document, whose flight is not cancelled and whose ticket was issued up to and including 10 January 2020, may rebook once free of charge.

The following rules apply to these rebookings:

• Rebooking on an alternative Austrian Airlines or Lufthansa flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class only.
  
• New travel date until 30 April 2020
  
  
• The change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry should read: TWP 2001
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

You can do the rebookings/reissues yourself according to the goodwill rule mentioned above. In any case, please contact your Lufthansa Group Agency Support to obtain a waiver.