Flight disruptions due to a general strike in Belgium on 13 February 2019

Due to an announced general strike in Belgium, Lufthansa Group flights to/from Brussels may be adversely affected on Wednesday, 13 February 2019.

Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Lufthansa tickets yourself in accordance with the Lufthansa Standard INVOL rules.

Austrian Airlines INVOL rules apply to Austrian Airlines tickets and SWISS INVOL rules to SWISS tickets and Brussels Airlines INVOL rules to Brussels Airlines tickets.

Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled.

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight on OS/LH/LX/SN document from/to Brussels (BRU) on 13 February 2019, whose flight is not cancelled and whose ticket was issued up to and including 5 February 2019, may rebook once free of charge.

The following rules apply to these rebookings:

  • Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or alternatively within the same class of carriage.

  • New travel date between 6 February and 13 March 2019

  • The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.

  • In the case of reissues the endorsement entry should read: TWP 1903

  • For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, please contact your Lufthansa Group Agency Support.

All Lufthansa passengers are requested to check the status of their flight at lufthansa.com before setting out on their journey.

» Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed, provided that their contact data is stored in the PNR or in their Miles & More profile.

To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.

You will find general information on handling flight irregularities on OS documents here.

You will find general information on handling flight irregularities on LX documents here.

You will find general information on handling flight irregularities on SN documents here.

05.02.2019 15:03  CET