Flight disruptions due to an IT outage in Frankfurt

During construction work in Frankfurt, fiber optic cables belonging to a telecom service provider were damaged, causing an outage of Lufthansa's IT systems at Frankfurt Airport. All departures and landings in Frankfurt have been suspended for the time being. The flight programme to and from Munich is also partially affected. Flight operations are expected to stabilize in the early evening. 

We therefore ask passengers to check the status of their flight before setting out on their journey.

» To the flight status

Train ticket for cancelled German domestic flights

If a German domestic Lufthansa flight is cancelled, passengers can exchange their ticket into a Deutsche Bahn ticket free of charge.

If an exchange is not possible, passengers are asked to purchase a rail ticket on their own and submit the costs to Lufthansa afterwards.

» Good for Train - ICE Fahrkarte

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled.

We regret the inconvenience this will cause our passengers.

15.02.2023 11:19  CET