Flight disruptions to and from Hanover, Bremen, Leipzig/Halle, Dresden and Hamburg on 15 January 2019 due to a strike by security personnel
In addition to Frankfurt (» more info), a strike by security personnel at the airports of Hanover, Bremen, Leipzig/Halle, Dresden and Hamburg on Tuesday, 15 January 2019 will cause considerable disruption to Lufthansa Group flights.
Munich Airport is also affected by a strike, but this has only an indirect impact on passenger controls. However, cancellations and delays cannot be ruled out here either.
Part 1 – Lufthansa rules for rebooking/reissue/refund for cancelled flights
Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Lufthansa tickets yourself in accordance with the Lufthansa Standard INVOL rules.
Austrian Airlines INVOL rules apply to Austrian Airlines tickets and SWISS INVOL rules to SWISS tickets.
Please note: The Lufthansa Standard INVOL rules only apply to flights which have already been cancelled.
Passengers travelling within Germany whose Lufthansa flights have been cancelled can use Deutsche Bahn trains and issue their own rail voucher on lufthansa.com or at a Lufthansa airport check-in machine.
» To "Good for train – ICE Train Ticket"
Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted
Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight on OS/LH/LX/SN document from Bremen (BRE), Dresden (DRS), Hamburg (HAM), Hanover (HAJ) and Leipzig/Halle (LEJ) on 15 January 2019, whose flight is not cancelled and whose ticket was issued up to and including 13 January 2019, may rebook once free of charge.
The following rules apply to these rebookings:
- Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or alternatively within the same class of carriage.
- New travel date between 14 and 20 January 2019
- The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
- In the case of reissues the endorsement entry should read: TWP 1902
- For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.
For rebookings/reissues based on the above mentioned goodwill policy, an approval/waiver from your Lufthansa Group Agency Support is mandatory. For Austrian Airlines and SWISS rebookings based on the goodwill rule, please contact your Lufthansa Group Agency Support.
All Lufthansa passengers are requested to check the status of their flight at lufthansa.com before setting out on their journey.
» Flight status request for individual flights
In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed, provided that their contact data is stored in the PNR or in their Miles & More profile.
To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.
The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.
You will find general information on handling flight irregularities on OS documents here.
You will find general information on handling flight irregularities on LX documents here.
You will find general information on handling flight irregularities on SN documents here.
14.01.2019 13:23 Hours CET
