Flight disruptions to/from Barcelona

Due to the current situation in Barcelona and a general strike that has been announced, there may be adverse effects on Lufthansa Group flights to and from Barcelona.

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Lufthansa/SWISS tickets yourself in accordance with the Flight irregularities policy for business partners (OS/LH/LX).

Brussels Airlines INVOL rules apply to Brussels Airlines tickets.

Please note: The Flight irregularities policy and the INVOL rules only apply to flights which have already been cancelled.

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight on OS/LH/LX/SN document from/to Barcelona (BCN) between 16 and 21 October 2019, whose flight is not cancelled and whose ticket was issued up to and including 14 October 2019, may rebook once free of charge.

The following rules apply to these rebookings:

Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or, alternatively, in the originally ticketed compartment.
New travel date until 28 October 2019
The change of origin/destination is not permitted.
In the case of reissues the endorsement entry should read: TWP 1915
For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, please don't forget to contact your Lufthansa Group Agency Support.

All Lufthansa passengers are requested to check the status of their flight at lufthansa.com before setting out on their journey.

» Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed, provided that their contact data is stored in the PNR or in their Miles & More profile.

To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects to a minimum.

17.10.2019 10:15 CET