Flight disruptions to/from Hong Kong

Air traffic to and from Hong Kong (HKG) is currently severely restricted. As a result, Lufthansa Group flights to/from Hong Kong may be adversely affected.

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Lufthansa/SWISS tickets yourself in accordance with the Flight irregularities policy for business partners (OS/LH/LX).

Brussels Airlines INVOL rules apply to Brussels Airlines tickets.

Please note: The Flight irregularities policy and the INVOL rules only apply to flights which have already been cancelled.

Part 2 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

A special goodwill policy applies to transfer passengers with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight (on OS/LH/LX/SN document) via Hong Kong (HKG) between 13 and 16 August 2019, whose flight is not cancelled and whose ticket was issued up to and including 13 August 2019. For more information, please contact your Lufthansa Group Agency Support.

Any passenger with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS flight on OS/LH/LX/SN document from/to Hong Kong on 12 and 13 August 2019, whose flight is not cancelled and whose ticket was issued up to and including 12 August 2019, may rebook once free of charge.

The following rules apply to these rebookings:

Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class.
New travel date between 14 August und 13 September 2019
The change of origin/destination is not permitted. Exception: rebooking/reissue to an alternative nearby departure/destination airport within Germany, e.g. DUS instead of CGN, HAM instead of HAJ.
In the case of reissues the endorsement entry should read: TWP 1911
For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, please don't forget to contact your Lufthansa Group Agency Support.

All Lufthansa passengers are requested to check the status of their flight at lufthansa.com before setting out on their journey.

» Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed, provided that their contact data is stored in the PNR or in their Miles & More profile.

To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.

You will find general information on handling flight irregularities on SN documents here.

Last update:
13.08.2019 16:44 Hours CET