TWP 2405: Flight schedule disruptions at Lufthansa on 12 and 13 March 2024
The UFO union has called on Lufthansa cabin crews to go on a strike on Tuesday, 12 March 2024 in Frankfurt (FRA) and on Wednesday, 13 March 2024 in Munich (MUC).
As a result, Lufthansa had to adjust its flight program on both days.
Guests who will be affected by an irregularity and whose booking has already been processed will receive information about the cancellation of their flight and rebooking options by email or in the Lufthansa app (provided the contact details are stored in the booking).
Due to an additional nationwide strike by the train union GDL, train services will be completely canceled throughout Germany Tuesday, 12 March 2024. Guests are therefore advised to use their rail voucher on Wednesday, 13 March 2024. IMPORTANT: Please note that rail vouchers can be redeemed on lufthansa.com earliest 24 hours before the planned train journey.
Flights operated by all other Lufthansa Group airlines not affected
Flights operated by Austrian Airlines, Brussels Airlines, Eurowings, SWISS, Air Dolomiti, Discover Airlines and Edelweiss will not be affected by the strike. In many cases, Eurowings connections can be a good alternative to canceled Lufthansa flights.
We ask passengers to check the status of their flight before setting out on their journey.
» Lufthansa flight status
Important notes regarding short-term flight cancellations
In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.
» To the Factsheet „Notes regarding short-term flight cancellations“
Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights
Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).
Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.
The Lufthansa Group airlines offer travelers booked on flights to and from Germany extended options to rebook or have their tickets refunded free of charge (TWP 2405).
We recommend that you wait until the flight cancellations have been carried out before making a refund in order to be able to make the refund on an involuntary basis.
Part 2 – Goodwill policy (TWP 2405) for rebooking/reissue/refund of flights which are not cancelled
Passengers
- whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 9 March 2024, and
- with an original confirmed ticketed date of travel on 12 or 13 March 2024 to/from Germany, and
- with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS/Air Dolomiti/Discover Airlines flight (operated by OS/LH/SN/EW/LX/EN/4Y) to/from Germany, or
- with a booked flight operated by other airlines (OAL) with OS/SN/LH/LX flight numbers (“code share”) to/from Germany
- Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, EN, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
- Rebooking on flights operated by other airlines (OAL) – per original fare rule. Exception: AC/NH/UA-operated flights for new travel dates between 10 and 15 March 2024 may use any booking class in the originally ticketed compartment/cabin
- New travel date on/after 10 March and on/before 20 March 2024
- Change of origin/destination is not permitted.
- In the case of reissues the endorsement entry must read: TWP2405
- Entirely unused tickets can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
- Please enter the waiver code “TWP2405” in the refund transaction
- Amadeus: TRFU/WA TWP2405
- Sabre: After direct refund “WFR” entry, enter “TWP2405” in the waiver box
- Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2405” in the waiver box (A/L authority)
- Infini: Enter “TWP2405” under Refunds “Reason Code”
- Axess: Enter “TWP2405” under “A/L Authority” in the refund template
- Farelogix/SPRK: Enter “TWP2405” in the Refund window “Waiver code box”
- Ancillary EMD’s (for example for ASR or baggage) associated with unused portion of the ticket, can be refunded together with the ticket. Please enter the waiver code “TWP2405” in the EMD refund transaction
- You can do the refund of entirely unused tickets in accordance with this goodwill policy (TWP 2405) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support
- For the refund of a partially used ticket, please contact your Lufthansa Group Agency Support
Substitute transportation with Deutsche Bahn
In the event of a cancellation of a domestic Lufthansa flight (or a Lufthansa flight between Germany and Basel or Salzburg), passengers can exchange their ticket into a Deutsche Bahn ticket free of charge. We recommend travelers to make a reservation on the Deutsche Bahn website. Please note that the ticket is only valid on Deutsche Bahn trains on the day of issue and the following day.
Travelers with a connecting flight from Frankfurt or Munich should use this train solution only if their connecting flight is operating.
» Good for Train - ICE Fahrkarte
Lufthansa regrets the inconvenience caused to passengers and will do its utmost to minimize the impact.will do its utmost to minimize the impact.
10.03.2024 10:08 CET
