TWP 2404: Flight schedule disruptions on 8 March 2024 at Austrian Airlines

The works council Board and the trade union vida have postponed the works meeting planned for Friday, 8 March 2024.

Unfortunately, the cancelled flights cannot be reinstated. The SKCHG/INVOL Policy applies to these cancelled flights.

The goodwill rule (TWP 2404) is therefore only valid through 6 March 2024. This means that reissues and refunds based on this goodwill rule must be made by 6 March 2024 at the latest.

Due to a further works meeting announced at short notice by the works council Board and the trade union vida for flying personnel, adjustments to the Austrian Airlines flight schedule will unfortunately have to be made on Friday, 8 March 2024. Austrian Airlines has already cancelled the 150 affected flights.

Guests who are affected by an irregularity have been informed accordingly (provided the contact details are stored in the booking).

We ask passengers to check the status of their flight before setting out on their journey.

» Austrian Airlines flight status

We recommend that you wait until the flight cancellations have been carried out before making a refund in order to be able to make the refund on an involuntary basis.

Part 1 – Goodwill policy (TWP 2404) for rebooking/reissue/refund of flights which are not cancelled

Passengers

• whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 4 March 2024, and
  
  
• with an original confirmed ticketed date of travel on 8 March 2024 to/from Vienna, and
  
  
• with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS/Air Dolomiti/Discover Airlines flight (operated by OS/LH/SN/EW/LX/EN/4Y) to/from Vienna, or
  
  
• with a booked flight operated by other airlines (OAL) with OS/SN/LH/LX flight numbers (“code share”) to/from Vienna

may rebook once free of charge or have their ticket refunded on a voluntary basis free of charge.

Please note: This includes passengers who are holding connecting flights departing from Vienna on 8 March 2024 as above.

The following rules apply to rebookings:

• Last date of reissue: 6 March 2024

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, EN, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• Rebooking on flights operated by other airlines (OAL) – per original fare rule. Exception: AC/NH/UA-operated flights for new travel dates between 5 and 11 March 2024 may use any booking class in the originally ticketed compartment/cabin
  
  
• New travel date on/after 6 March and on/before 15 March 2024
  
  
• Change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry must read: TWP2404

You can do the rebooking/reissue in accordance with this goodwill policy (TWP 2404) without having to request a waiver from your Lufthansa Group Agency Support.

The following rules apply to the refund:

• Last date of refund transaction: 6 March 2024

• The ticket can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
  
  
• Please enter the waiver code “TWP2404” in the refund transaction
  
  • Amadeus: TRFU/WA TWP2404
  • Sabre: After direct refund “WFR” entry, enter “TWP2404” in the waiver box
  • Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2404” in the waiver box (A/L authority)
  • Infini: Enter “TWP2404” under Refunds “Reason Code”
  • Axess: Enter “TWP2404” under “A/L Authority” in the refund template
  • Farelogix/SPRK: Enter “TWP2404” in the Refund window “Waiver code box”
• Ancillary EMD’s (for example for ASR or baggage) associated with unused portion of the ticket, can be refunded together with the ticket. Please enter the waiver code “TWP2404” in the EMD refund transaction
  
  
• You can do the refund in accordance with this goodwill policy (TWP 2404) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support

Part 2 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.