Flights from Munich: Disruptions expected on 23 March 2023 due to a strike by security personnel

Due to a strike by security personnel at Munich (MUC) Airport planned for Thursday, 23 March 2023 from 8:00 a.m. to 2:00 p.m., there will be considerable restrictions in ground handling and at the security checks at the airport.

Important information for passengers departing from Munich on 23 March 2023 (passengers originating in Munich):

According to the airport operator, the security checkpoints outside the transit area will remain closed throughout the day. Thus, originating passengers departing from Munich will not be able to pass through the legally required security checks and get to their flights.

Passengers originating in Munich and with a scheduled departure on 23 March 2023 who are affected by the strike will be rebooked on alternative flights wherever possible. Passengers affected will be informed immediately (provided the contact details are stored in the booking).

Important important for passengers transiting through Munich on 23 March 2023 (transit passengers):

It is expected that transfer processes for connecting passengers in the transit area will still be possible. Transit passengers must not leave the transit area in Munich under any circumstances. It will then no longer be possible to return to this area and to the departure gate.

Part 1 – Goodwill policy (TWP 2301 Version 2) for rebooking/reissue/refund of flights which are not cancelled

Passengers

• whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 21 March 2023, and
  
  
• with an original confirmed ticketed date of travel on 23 March 2023 and a scheduled departure time before 3:00 p.m., and
  
  
• with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS/Air Dolomiti/Eurowings Discover flight (operated by OS/LH/SN/EW/LX/EN/4Y) from Munich (MUC), or
  
  
• with a booked flight operated by other airlines (OAL) with OS/SN/LH/LX flight numbers (“code share”) from Munich (MUC)

may rebook once free of charge or have their ticket refunded on a voluntary basis free of charge.

The following rules apply to rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• Rebooking on flights operated by other airlines (OAL) – in the original ticketed booking class only. Exception: Flights operated by United Airlines (UA), Air Canada (AC) or ANA (NH) on/after 21 March and on/before 26 March 2023 – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• New travel date on/after 21 March and on/before 30 March 2023
  
  
• Change of origin/destination is not permitted. Exception: Voluntary change to travel from Frankfurt (FRA), Stuttgart (STR) or Nuremberg (NUE) instead of Munich (MUC) is permitted for new travel date of 23 March 2023 without any additional collection
  
  
• In the case of reissues the endorsement entry must read: TWP2301

You can do the rebooking/reissue in accordance with this goodwill policy (TWP 2301 Version 2) without having to request a waiver from your Lufthansa Group Agency Support.

The following rules apply to the refund:

• The ticket can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
  
  
• Please enter the waiver code “TWP2301” in the refund transaction
  
  • Amadeus: TRFU/WA TWP2301
  • Sabre: After direct refund “WFR” entry, enter “TWP2301” in the waiver box
  • Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2301” in the waiver box (A/L authority)
  • Infini: Enter “TWP2301” under Refunds “Reason Code”
  • Axess: Enter “TWP2301” under “A/L Authority” in the refund template
  • Farelogix/SPRK: Enter “TWP2301” in the Refund window “Waiver code box”
• You can do the refund in accordance with this goodwill policy (TWP 2301 Version 2) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support

Part 2 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.