Lufthansa Group airlines offer passengers an extensive goodwill policy for free of charge rebookings

+++ This goodwill policy is no longer valid and has been replaced by the new goodwill policy (TWP 2011) (19.03.2020, 19:00) +++

Due to the current spreading of the corona virus, the airlines of the Lufthansa Group are offering passengers the possibility to rebook their flights (worldwide) once free of charge.

Part 1 (TWP 2007) – Rebooking options for future bookings (tickets issued from 6 March to 31 March 2020)

Goodwill policy for free of charge rebooking/reissue of flights which are not cancelled:

The goodwill policy is applicable if following prerequisites are fulfilled:

Passengers

• with a booked flight between 6 March 2020 and 25 March 2021, and
  
  
• whose OS/LH/LX/SN/EN ticket (257/220/724/082/101) has been issued between 6 March and 31 March 2020, and
  
  
• whose ticket is completely unused, and
  
  
• with a booked Austrian Airlines/Lufthansa/SWISS/Brussels Airlines/Eurowings/Edelweiss/Germanwings/Air Dolomiti flight worldwide (operated by OS/LH/LX/WK/SN/EW/4U/EN), or
  
  
• Worldwide flights operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”)

may rebook once free of charge.

The following rules apply for rebookings of changeable fares:

• Change and re-issue required before the original travel commencement date
  
  
• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK, EN), or
  
  
• Rebooking on a flight operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”) – if covered by the original fare conditions
  
  
• The rebooking fee will be waived
  
  
• Itinerary re-price is required. If applicable, the difference to the higher fare or new travel season, for example, has to be charged.
  
  
• The change of origin and destination is not permitted (per original fare rule only).
  
  
• New date of travel: last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020
  
  
• All other conditions of the original fare apply
  
  
• In the case of reissues the endorsement entry should read: TWP 2007

The following rules apply for rebookings of non-changeable fares:

• Change and re-issue required before the original travel commencement date
  
  
• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK, EN), or
  
  
• Rebooking on a flight operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”) – if covered by the original fare conditions
  
  
• The rebooking fee will be waived
  
  
• Itinerary re-price is required. If applicable, the difference to the higher fare or new travel season, for example, has to be charged.
  
  
• The change of origin and destination is not permitted
  
  
• New date of travel: last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020
  
  
• In case of subsequent re-issue/exchange, the original non-refundable fare or refund penalty amount remains non-refundable
  
  
• All other conditions of the original fare apply
  
  
• In the case of reissues the endorsement entry should read: TWP 2007

For refunds of tickets that are not affected by flight cancellations, the fare conditions apply. If you do the rebooking/reissue according to this goodwill policy (TWP 2007) yourself, a waiver by your Lufthansa Group Agency Support is needed. For any requests regarding Air Dolomiti (EN/101) tickets, please contact your Air Dolomiti Agency Support.

Part 2 (TWP 2006) – Rebooking options for existing bookings (tickets issued on/before 5 March 2020)

Goodwill policy for free of charge rebooking/reissue of flights which are not cancelled:

The goodwill policy is applicable if following prerequisites are fulfilled:

Passengers

• with a booked flight between 5 March and 30 April 2020, and
  
  
• whose OS/LH/LX/SN/EN ticket (257/220/724/082/101) has been issued on/before 5 March 2020, and
  
  
• with a booked Austrian Airlines/Lufthansa/SWISS/Brussels Airlines/Eurowings/Edelweiss/Germanwings/Air Dolomiti flight worldwide (operated by OS/LH/LX/WK/SN/EW/4U/EN), or
  
  
• Worldwide flights operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”)

may rebook once free of charge.

The following rules apply for rebookings of changeable fares:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK, EN), or
  
  
• Rebooking on a flight operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”) – if covered by the original fare conditions
  
  
• The rebooking fee will be waived.
  
  
• Itinerary re-price is required. If applicable, the difference to the higher fare or new travel season, for example, has to be charged.
  
  
• New travel date (for completely unused tickets): last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020
  
  
• New travel date (for partially used tickets): Within the original ticket validity or last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020, whichever is earlier.
  
  
• All other conditions of the original fare apply
  
  
• In the case of reissues the endorsement entry should read: TWP 2006

The following rules apply for rebookings of non-changeable fares:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK, EN), or
  
  
• Rebooking on a flight operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”) – if covered by the original fare conditions
  
  
• The rebooking fee will be waived
  
  
• Itinerary re-price is required. If applicable, the difference to the higher fare or new travel season, for example, has to be charged.
  
  
• The change of origin and destination is not permitted
  
  
• New travel date (for completely unused tickets): last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020
  
  
• New travel date (for partially used tickets): Within the original ticket validity or last day of departure on/before 31 December 2020 and travel completion on/before 31 December 2020, whichever is earlier.
  
  
• In case of subsequent re-issue/exchange, the original non-refundable fare or refund penalty amount remains non-refundable
  
  
• All other conditions of the original fare apply
  
  
• In the case of reissues the endorsement entry should read: TWP 2006

For refunds of tickets that are not affected by flight cancellations, the fare conditions apply. You can now make all rebookings/reissues according to this goodwill policy (TWP 2006) yourself without having to request a waiver from your Lufthansa Group Agency Support. For any requests regarding Air Dolomiti (EN/101) tickets, please contact your Air Dolomiti Agency Support.

For a goodwill policy for group bookings, please click here.