GWP010: More flexibility for group bookings with departures from 15 December 2021 to 28 February 2022

The airlines of the Lufthansa Group are offering group passengers for whom tickets have not yet been issued the option of free cancellation for departures between 15 December 2021 and 28 February 2022.

The goodwill policy for groups departing between 15 December 2021 and 28 February 2022 (GWP010) is applicable if following prerequisites are fulfilled:

• Validity: from 16 September  to 31 October 2021
  
  
• Eligibility: Booked but unticketed groups, allotment business and nego space (Brussels Airlines: not applicable for nego space and allotment)
  
  
• Booking date: Booked on/before 16 September 2021 
  
  
• Original travel date: from 15 December 2021 to 28 February 2022
  
  
• Validating Carrier: OS/LH/LX/SN
  
  
• Flights: all flights worldwide

Cancellation and refund:

Please contact your Groups Service Team in case of cancellations of unticketed groups only.

• Cancellation: for unticketed groups free of charge. For cancellation and refund of ticketed groups please refer to the actual cancellation and refund policy for individual passengers.
  
  
• Refund: Refunds are of course still possible. However, there might be delays due to the high volume.

Rebooking:

The following rules apply for rebooking of unticketed groups. For ticketed groups please refer to the actual rebooking policy for individual passengers.

• New date of travel: as per standard voluntary rebooking rules
  
  
• Origin and destination: as per standard voluntary rebooking rules
  
  
• Permitted carriers: as per standard voluntary rebooking rules
  
  
• Conditions: All current booked fare and contract conditions apply as well as the standard voluntary rebooking rules for Lufthansa Group groups (incl. repricing). No change of contract allowed.

For rebooking of unticketed Lufthansa Group groups, please use the standard rebooking request process. Please note that for technical reasons Negospace allotments cannot be transferred.