Information for Lufthansa Group passengers from/to Northern Italy

Due to the spread of the corona virus in northern Italy, Lufthansa Group airlines offer travellers a goodwill rule.

Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

The goodwill policy is applicable if following prerequisites are fulfilled:

Passengers

• with a booked flight between 24 February and 9 March 2020, whose OS/LH/LX/SN/EN ticket has been issued on/before 26 February 2020, and
  
  
• with itineraries with origin or destination Bologna (BLQ), Genoa (GOA), Milan (MIL), Trieste (TRS), Turin (TRN), Verona (VRN) or Venice (VCE) and
  
  
• Austrian Airlines/Lufthansa/SWISS/Brussels Airlines/Eurowings/Air Dolomiti flights (operated by OS/LH/LX/WK/SN/EW/4U/EN), or
  
  
• Flights operated by other airlines (OAL) with OS/LH/LX/WK/SN/EW/4U/EN flight numbers (“code share”)

may rebook once free of charge.

The following rules apply to these rebookings:

• For tickets with origin in Bologna (BLQ), Genoa (GOA), Milan (MIL), Trieste (TRS), Turin (TRN), Verona (VRN) or Venice (VCE), one free rebooking is permitted. Change of origin is not permitted. Change of destination is not permitted.
  
  
• For tickets with destination Bologna (BLQ), Genoa (GOA), Milan (MIL), Trieste (TRS), Turin (TRN), Verona (VRN) or Venice (VCE), one free rebooking is permitted.  Additionally, a change of destination to any EU country as listed below is permitted.
  
  
• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK, EN) – in the original booking class or, alternatively, in the originally ticketed compartment.
  

• New travel date until 30 April 2020
  
  
• The change of origin is not permitted.
  
  
• Change of destination to another destination within Europe (AL, AM, AT, AZ, BA, BE, BG, BY, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GB, GE, GR, HR, HU, IE, IL, IT, KG, KZ, LT, LU, LV, MD, ME, MK, MT, NL, NO, PL, PT, RO, RS, RU, SE, SI, SK, UA, UZ) permitted free of charge. A change of destination is permitted only for flights operated by OS/LH/LX/WK/SN/EW/4U/EN (except for flights with origin Italy).
  
  Original fare, YQ and taxes have to be carried forward to the new ticket. Exception: For EW operated flights: Repricing of the fare (at time of exchange) according to new routing/destination and booking class (RBD) is mandatory.   
  
  
• In the case of reissues the endorsement entry should read: TWP 2005
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

If you do the rebooking/reissue according to the goodwill policy yourself, a waiver by your Lufthansa Group Agency Support is needed. For any requests regarding Air Dolomiti (EN/101) tickets, please contact your Air Dolomiti Agency Support.