Informing of flight irregularities due to weather conditions

Due to poor weather conditions or anticipated winter weather, regional disruptions to the flight schedules of the Lufthansa Group airlines may occur at any time during the winter months.

We therefore ask passengers to check the status of their flight before setting out on their journey.

» Austrian Airlines flight status
» Brussels Airlines flight status
» Eurowings flight status
» Lufthansa flight status
» SWISS flight status

Passengers whose flights are taking place should allow extra time at the airport. Provided that the contact details are stored in the booking, travelers affected by flight irregularities will be actively informed of changes via SMS or e-mail.

Important note: In order to enable us to inform your customers in case of irregularities as early as possible by e-mail, please always enter the customer contact details using the “SSR CTC” format in the PNR.

Important notes regarding short-term flight cancellations

As already communicated, in case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Train ticket for cancelled German domestic flights

If a German domestic flight is cancelled, passengers can exchange their ticket into a Deutsche Bahn ticket free of charge.

» Good for Train - ICE Fahrkarte

Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The 
Schedule Change/Irregularity Policy only applies to flights which have already been cancelled.


06.02.2023 08:19  CET