Information on Lufthansa Group flights to/from the Middle East | Ticket waiver policy for refunds (TWP 2413)

Due to the current situation, the Lufthansa Group airlines are once again adjusting their flight schedule:

• Flights to/from Tel Aviv (TLV) and Tehran (IKA) will be canceled up to and including Tuesday, 24 September 2024.
  
  
• Flights to/from Beirut (BEY) will be suspended up to and including Saturday, 26 October 2024.
  
  
• The Lufthansa Group continues to monitor the situation closely and will further assess the situation in the coming days.
  
  
• We regret the inconvenience caused to our passengers. The safety of our passengers and crews is always our top priority.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Part 2 – Ticket waiver policy (TWP 2413) for the refund of flights which are not cancelled

» To the TWP 2413 (Version 1)