Information on Lufthansa Group flights to/from the Middle East | Ticket waiver policy for refunds (TWP 2413)

Due to the current situation, the Lufthansa Group airlines are once again adjusting their flight schedule:

• Flights to/from Tehran (IKA) will remain canceled up to and including Monday, 14 October 2024. Lufthansa has already decided to suspend flights to Tehran up to and including Saturday, 26 October 2024 for operational reasons.
  
  
• Flights to/from Tel Aviv (TLV) will be canceled up to and including Thursday, 31 October 2024.
  
  
• Flights to/from Beirut (BEY) will be suspended up to and including Saturday, 30 November 2024.
  
  
• The Lufthansa Group continues to monitor the situation closely and will further assess the situation in the coming days.
  
  
• We regret the inconvenience caused to our passengers. The safety of our passengers and crews is always our top priority.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Part 2 – Ticket waiver policy (TWP 2413) for the refund of flights which are not cancelled

» To the TWP 2413 (Version 1)