TWP 2414: Information on Lufthansa Group flights to/from the Middle East | Ticket waiver policy for refunds

Due to the current situation, the Lufthansa Group airlines are once again adjusting their flight schedule.

To/from Tehran (IKA):

• Austrian Airlines flights will be canceled up to and including Saturday, 1 March 2025.
• Lufthansa flights will be canceled up to and including Friday, 28 February 2025.

To/From Beirut (BEY):

• Lufthansa flights will be suspended up to and including Saturday, 29 March 2025.
• SWISS flights will be suspended up to and including Monday, 9 June 2025.
• Eurowings flights will be suspended up to and including Sunday, 16 March 2025

The Lufthansa Group continues to monitor the situation closely and will further assess the situation in the coming days.

We regret the inconvenience caused to our passengers. The safety of our passengers and crews is always our top priority.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Part 2 – Ticket waiver policy (TWP) for the refund of flights which are not cancelled

» To the TWP 2413 (Version 1) - no longer valid
» To the TWP 2414 (Version 3)