Lufthansa Group airlines publish further flight cancellations through 31 May 2020

Due to the ongoing travel restrictions, the Lufthansa Group airlines will continue to cancel a large part of the originally planned flight offer in the coming weeks.

  • Lufthansa and SWISS will reduce their flight schedules for the period of 18 May to 31 May 2020

  • Austrian Airlines, Brussels Airlines and Air Dolomiti will extend the temporary suspension of flight operations until 31 May 2020

The flight cancellations will be gradually implemented in the booking systems on 29 April 2020 and will appear in your queue.

You can rebook passengers who already know their new travel date within 14 days of flight cancellation according to the Flight irregularities policy (OS/LH/LX) or SN INVOL rules.

Alternatively, passengers who do not yet wish to commit to a new travel date or want to change their routing can rebook free of charge until 31 August 2020. This allows your customers the flexibility to adjust their travel plans in this exceptional situation, without time pressure and allows you to secure the EUR 50/USD 50/CHF 50 discount for your customers and the EUR 10/USD 10/CHF 10 bonus per reissued ticket for your travel agency.

Find out more about the rebooking options
» for tickets issued on/before 19 April 2020
» for tickets issued from 20 April to 15 May 2020

Customers who do not wish to take advantage of any of the flexible rebooking options can still submit tickets for refund. We ask for your understanding, however, that due to the current situation there will be delays in processing refund requests.

As part of a special flight schedule, Lufthansa, SWISS and Eurowings continue to offer selected connections within Europe from Frankfurt, Munich, Zurich, Düsseldorf, Hamburg, Cologne and Stuttgart as well as selected long-haul flights from Frankfurt and Zurich. As of 18 May 2020, some additional routes will be included in this flight schedule. The airlines of the Lufthansa Group are ensuring an important minimum level of air traffic connections in order to contribute to the provision of basic services.

» To the Lufthansa Group special flight schedule

29.04.2020 12:05  CET