Lufthansa Group airlines to publish flight cancellations for the 2020/2021 winter timetable

The demand for international air traffic has decreased significantly in recent weeks. Forecasting which flights will be needed and which will not, is extremely challenging at the moment. Airlines are finding it very difficult to offer a stable flight schedule. In this exceptional situation, it may be that previously published flights are cancelled again. This is not only for economic reasons but also for environmental reasons.

Austrian Airlines, Lufthansa, SWISS, Air Dolomiti and Brussels Airlines are therefore reducing their flight offer for the 2020/2021 winter timetable (25 October 2020 to 27 March 2021).

As part of the adjustment of the route network, the Lufthansa Group airlines will not offer the following destinations in the 2020/2021 winter timetable:

Short-haul:

• Ancona (AOI), Antalya (AYT), Baku (GYD), Bordeaux (BOD), Bristol (BRS), Bydgoszcz (BZG), Dubrovnik (DBV), Friedrichshafen (FDH), Glasgow (GLA), Linz (LNZ), Newcastle (NCL), Niš (INI), Paris-Orly (ORY), Paderborn (PAD), Pamplona (PNA), Pisa (PSA), Rostock-Laage (RLG)

Medium- and long-haul:

• Addis Ababa (ADD), Agadir (AGA), Algier (ALG), Almaty (ALA), Austin (AUS), Casablanca (CMN), Daressalam (DAR), Djerba (DJE), Eilat (ETM), Fort Myers (RSW), Las Vegas (LAS), Nagoya (NGO), Panama City (PTY), Qingdao (TAO), Rio de Janeiro (GIG), San Diego (SAN), Shenyang (SHE)

» Where we fly this winter

Flight cancellations and rebooking options

The flight cancellations will be gradually implemented in the booking systems starting 29 September 2020 and will appear in your queue.

• Passengers affected by flight cancellations will be rebooked automatically as far as possible
  
  
• In the case of transfer connections, manual rebooking of feeder and de-feeder flights may be required
  
  
• You can make changes to the automated rebookings yourself within the framework of the OS/LH/LX/SN/EN Flight Irregularities Policies
  
  
• Alternatively, it is also possible to rebook customers who wish to change their routing, for example, without a change fee based on the goodwill rules or in accordance with the fare conditions

» To the rebooking options TWP 2011 / TWP 2013

Reconfirmation for bookings affected by flight cancellations

With today's flight cancellations, an SSR element ("PLS VERIFY IF PAX DEF TRVL AND INSERT OSI YY PAX DEF TRVLG") will be entered into all PNRs in which at least one Austrian Airlines, Lufthansa or SWISS flight segment is cancelled and/or automatically rebooked. If your customer wants to use the remaining flights as booked, please confirm this by entering an OSI element ("PAX DEF TRVLG") within the given deadline.

• For PNRs with a travel date up to 31 December 2020, reconfirmation must be made within 21 days after the flight cancellation
  
  
• For PNRs with a travel date on/after 1 January 2021, reconfirmation must be made within 42 days after flight cancellation

Brussels Airlines also requires passengers affected by flight cancellations to reconfirm their intention to travel as booked. Please familiarize yourself with this process in order to process PNRs affected by flight irregularities for your customers flying on Brussels Airlines.

» You can learn more about the reconfirmation process here

With the adjustment of the 2020/2021 winter timetable and the reduced deployment of aircraft, Lufthansa Group airlines are also fulfilling their economic and environmental responsibility. This should also ensure that new bookings are based on the adjusted and reduced flight schedule, making future cancellations less likely.

We would like to thank you very much for your great confidence and loyalty in these challenging times.