Lufthansa Group extends flight suspensions to mainland China

After a thorough evaluation of all currently available information on the corona virus, Lufthansa Group has decided to suspend all Austrian Airlines, Lufthansa and SWISS flights to and from Beijing (PEK) and Shanghai (PVG) until the end of the winter flight schedule on 28 March 2020. This means that all Lufthansa Group flights from/to China up to and including 28 March 2020 have been cancelled.

Flight operations to/from Hong Kong (HKG) will be reduced.

To ensure that Austrian Airlines, Lufthansa and SWISS passengers affected by the flight cancellations have the opportunity to reach their destinations, there are rebooking options on flights operated by the joint venture partner Air China (CA), for example. Please contact your Lufthansa Group Agency Support for this.

Lufthansa Group rules for rebooking/reissue/refund of cancelled flights from/to Beijing (PEK), Shanghai (PVG), Nanjing (NKG), Qingdao (TAO) and Shenyang (SHE) up to and including 28 March 2020:

Customers affected by a flight cancellation can rebook free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Lufthansa/SWISS tickets yourself in accordance with the Flight irregularities policy for business partners (OS/LH/LX).

Brussels Airlines INVOL rules apply to Brussels Airlines tickets.

The Lufthansa Group airlines will continue to monitor the corona virus situation on an ongoing basis and are in contact with the responsible authorities.