Lufthansa Group suspends flights to Mainland China until 9 Februar 2020

Austrian Airlines, Lufthansa and SWISS are suspending flights to and from Mainland China up to and including Sunday, 9 February 2020. This affects all flights to and from Beijing (PEK), Nanjing (NKG), Qingdao (TAO), Shanghai (PVG) and Shenyang (SHE). For operational reasons, all Lufthansa Group flights to and from Mainland China will be closed for bookings for travel until the end of February 2020.

Flights from and to Hong Kong (HKG) will be operated as planned.

Austrian Airlines, Lufthansa and SWISS will fly to their respective destinations in Mainland China one more time. This is intended to give passengers the opportunity to take their planned flight and Lufthansa Group crews to return.

The flight cancellations have already been carried out.

To ensure that Austrian Airlines, Lufthansa and SWISS passengers affected by the flight cancellations have the opportunity to reach their destinations, there are rebooking options on flights operated by the joint venture partner Air China (CA) as well as Etihad Airways (EY), for example. Please contact your Lufthansa Group Agency Support for this.

Lufthansa Group rules for rebooking/reissue/refund of cancelled flights for the travel period from 31 January to 9 February 2020:

Customers affected by a flight cancellation can have their ticket refunded free of charge. You are welcome to make refunds for cancelled flights on Austrian Airlines/Lufthansa/SWISS tickets yourself in accordance with the Flight irregularities policy for business partners (OS/LH/LX). In the case of refunds of unused tickets, OPC and DCC (YR) are also refundable.

Brussels Airlines INVOL rules apply to Brussels Airlines tickets.

For passengers of non-cancelled flights to and from China (travel period: 10 February to 23 February 2020), the goodwill rule already published will continue to apply.