Practical tips and helpful links for travel preparation

In the current situation, it is particularly important to be well prepared when traveling. With these tips, you can make it easier for your customers to prepare for their trip and make their stay at the airport as pleasant and stress-free as possible.

• Travelers are asked to check the flight status before setting out on their journey
  
  
• We recommend arriving at the airport well in advance of departure, especially if checking in luggage. Please follow the recommendations of the airports regarding arrival times
  
  
• Using our self-service bag drop kiosks to check in baggage is simple and fast. Baggage receipts for checked baggage will also be issued at the kiosk
  
  
• It is also suggested to reduce hand luggage to a minimum to avoid longer waiting times at the security checkpoints and the subsequent checking of luggage
  
  
• Always recommend digital and contactless check-in via the airline’s website or app to your customers
  
  
• In order to enable us to inform your customers in case of irregularities as early as possible by e-mail, please always enter the customer contact details using the “SSR CTC” format in the PNR

Before the trip

Click here for an overview of all digital services for travel preparation:

» Austrian Airlines
» Lufthansa
» SWISS

Entry regulations

To keep you and your clients well informed, here are the latest COVID-related entry requirements for all destinations.

» To the entry regulations

Digital document check

For some countries, it is necessary to have COVID-related documents checked before departure and to present an entry declaration upon entry. Travelers can use our free digital document check service starting 72 hours to 8 hours before departure. This way, they will find out in advance whether their COVID-related documents are valid, or whether urgent action is required.

» Austrian Airlines
» Brussels Airlines
» Lufthansa
» SWISS

Apps

The Lufthansa Group airlines apps provide passengers with all relevant information from check in to landing.

» Austrian Airlines
» Lufthansa
» SWISS

Online or mobile check-in

Passengers can conveniently check in and print their boarding pass from home starting 47 hours (OS), 24 hours (SN) or 23 hours (LH, LX) before departure. It is also possible to check in via a smartphone or tablet and download a mobile boarding pass.

» Austrian Airlines
» Brussels Airlines
» Lufthansa
» SWISS

Flight status

In case of flight irregularities, delays or cancellations, travelers can find the latest information on their flight’s status by entering their flight number here:

» Austrian Airlines
» Brussels Airlines
» Lufthansa
» SWISS

Current flight information

Particularly during the holiday season with high passenger volumes, irregularities in flight operations can occur.

The latest flight information can be found on our dedicated page:

» Austrian Airlines
» Lufthansa
» SWISS

At the airport

Late-night check-in

Travelers can check in and check their baggage at some airports the evening before – saving additional time on the day of departure.

We recommend that travelers allow enough time to drop off their baggage the evening before.

» Austrian Airlines
» Lufthansa
» SWISS

Baggage drop-off

We recommend that travelers arrive at the airport well in advance of departure – especially if baggage is being checked in. Please note that the fast and priority lanes at the security checkpoints can also be congested.

Minimizing hand luggage can help avoid longer waits at security checkpoints and re-screening of baggage.

Self-service bag drop kiosks

Travelers should make use of our self-service bag drop kiosks. Baggage receipts for checked baggage will be issued at the kiosk.

An overview of all our locations at our hubs and at other airports can be found here:

» Austrian Airlines
» Lufthansa
» SWISS

After the trip

Baggage irregularities

The current situation in the airline industry, including bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas and bag tags becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners.

» Reporting delayed baggage (Austrian Airlines)
» Reporting delayed baggage (Brussels Airlines)
» Reporting delayed baggage (Eurowings)
» Reporting delayed baggage (Lufthansa)
» Reporting delayed baggage (SWISS)

Eurowings: self-services, rebooking, refunds & how to contact us

Here you will find a clear summary of all information regarding self-services, rebooking, refunds and contact options at Eurowings.

» Download overview