Reminder: Rebooking and refund of old (unused) tickets

Starting 1 June 2022, rebookings and refunds can only be processed according to the fare conditions – and thus automated standard processes will once again apply, saving a lot of manual work. The pandemic-related goodwill rules (TWP 2202 and TWP 2203), including optional issuance of a Travel Credit EMD, expired on 31 May 2022.

Unused or partially used tickets (Voluntary) can still be refunded according to the fare conditions.

For passengers with unused or partially used tickets who have been affected by a flight cancellation or schedule change (Involuntary), the SKCHG/INVOL Policy remains applicable.