Reduced catering on Lufthansa flights from 19 to 21 December 2019

The Verdi union called on LSG Sky Chefs employees to strike on Thursday, 19 December 2019. Regrettably, therefore, on Thursday, 19 December and on Friday, 20 December 2019, we will be unable to offer any meals or beverages on German domestic and European flights. There will also be some restrictions on Saturday, 21 December 2019.

• No meals and beverages will be offered on domestic and European flights to and from Frankfurt and Munich.
  
  
• On long-haul flights from Frankfurt and Munich, a reduced catering will be provided. On board, Lufthansa will offer food boxes with water, snacks, chips, yoghurt and dry noodles that can be prepared with hot water.
  
  
• On long-haul flights to Frankfurt and Munich the normal selection of drinks and meals will be offered.

Lufthansa apologizes for any inconvenience caused. Customers transfering in Frankfurt and Munich or commencing their journey will be provided with free drinks and snacks in the transit and departure area. In the departure area in Frankfurt, these can be found near Gates A12, A22, A50, B30 and Z12. In Munich, these stations are located both in Terminal 2 and in the Satellite Terminal in the Schengen and non-Schengen areas.

In addition, Lufthansa will reimburse reasonable costs after presentation of the receipts if travellers provide themselves with drinks or food. Passengers affected by limited catering can submit their receipts for reimbursement at lufthansa.com/feedback or by sending an e-mail to customer.relations@lufthansa.com.

Part 1 – Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Lufthansa operated flight on 19 December 2019 on OS/LH/LX/SN document, whose flight is not cancelled and whose ticket was issued up to and including 18 December 2019, may rebook once free of charge. This offer applies to all flights within Germany and Europa and to all long-haul flights departing from Frankfurt and Munich.

The following rules apply to these rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• New travel date until 8 January 2020
  
  
• The change of origin/destination is not permitted. Change of routing permitted to any Lufthansa Group flight connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK).
  
  
• In the case of reissues the endorsement entry should read: TWP 1922
  
  
• For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

You can do the rebookings/reissues yourself according to the goodwill rule mentioned above. In any case, please contact your Lufthansa Group Agency Support to obtain a waiver.