Severe flooding in Austria | Ticket waiver policy for rebookings and refunds (TWP 2412)

Due to the current severe flooding situation throughout Austria and Central Europe, the Lufthansa Group airlines offer affected passengers additional rebooking and refund options for non-cancelled flights to/from Vienna (VIE).

Part 1 – Ticket waiver policy (TWP 2412) for the rebooking and refund of flights which are not cancelled

» To the TWP 2412 (Version 2)

Part 2 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“