TWP 2403: Strike of the trade union ver.di at Lufthansa from 7 March (4 a.m. CET) through 9 March 2024 (7.10 a.m. CET)

The trade union ver.di has called on Lufthansa ground staff to go on a warning strike from Thursday, 7 March 2024 4 a.m. (CET) through Saturday, 9 March 2024 7.10 a.m. (CET). As a result, Lufthansa and Air Dolomiti are expecting extensive effects on the flight program.

All Discover Airlines (4Y) flights are expected to operate as scheduled. » Learn more

Eurowings (EW) will also not be affected by the strike. In many cases, Eurowings connections can be a good alternative to canceled Lufthansa flights.

Please note that the flight cancellations may also affect departures on Wednesday, 6 March 2024.

Important information on rebookings made by Lufthansa

Due to the longer lead time, most rebookings for this strike period will exceptionally not be made in the short-term process (OPR) but in the long-term process. In these cases, UN or UN/TK will be set in the PNR. If a revalidation is not possible, tickets will not be reissued automatically but must be reissued manually.

Guests who will be affected by an irregularity will receive information about cancellations and rebooking options by email or in the Lufthansa app (provided the contact details are stored in the booking).

We recommend that you wait until the flight cancellations have been carried out before making a refund in order to be able to make the refund on an involuntary basis.

Part 1 – Goodwill policy (TWP 2403) for rebooking/reissue/refund of flights which are not cancelled

Passengers

• whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 4 March 2024, and
  
  
• with an original confirmed ticketed date of travel on 7 or 8 March 2024 to/from Germany, and
  
  
• with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS/Air Dolomiti/Discover Airlines flight (operated by OS/LH/SN/EW/LX/EN/4Y) to/from Germany, or
  
  
• with a booked flight operated by other airlines (OAL) with OS/SN/LH/LX flight numbers (“code share”) to/from Germany

may rebook once free of charge or have their ticket refunded on a voluntary basis free of charge.

Please note: This includes passengers who are holding connecting flights departing from Germany on 7 or 8 March 2024 as above.

The following rules apply to rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, EN, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• Rebooking on flights operated by other airlines (OAL) – per original fare rule. Exception: AC/NH/UA-operated flights for new travel dates between 5 and 11 March 2024 may use any booking class in the originally ticketed compartment/cabin
  
  
• New travel date on/after 5 March and on/before 15 March 2024
  
  
• Change of origin/destination is not permitted.
  
  
• In the case of reissues the endorsement entry must read: TWP2403

You can do the rebooking/reissue in accordance with this goodwill policy (TWP 2403) without having to request a waiver from your Lufthansa Group Agency Support.

The following rules apply to the refund:

• The ticket can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
  
  
• Please enter the waiver code “TWP2403” in the refund transaction
  
  • Amadeus: TRFU/WA TWP2403
  • Sabre: After direct refund “WFR” entry, enter “TWP2403” in the waiver box
  • Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2403” in the waiver box (A/L authority)
  • Infini: Enter “TWP2403” under Refunds “Reason Code”
  • Axess: Enter “TWP2403” under “A/L Authority” in the refund template
  • Farelogix/SPRK: Enter “TWP2403” in the Refund window “Waiver code box”
• Ancillary EMD’s (for example for ASR or baggage) associated with unused portion of the ticket, can be refunded together with the ticket. Please enter the waiver code “TWP2403” in the EMD refund transaction
  
  
• You can do the refund in accordance with this goodwill policy (TWP 2403) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support

Part 2 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

No replacement transportation with Deutsche Bahn possible

Due to the GDL strike at Deutsche Bahn taking place at the same time, flight tickets cannot be exchanged into a Deutsche Bahn train ticket.

Lufthansa regrets the inconvenience caused to passengers and will do its utmost to minimize the impact.