Goodwill policy for flights to/from Tel Aviv

Due to the current situation in Israel, there may be adverse effects on Lufthansa Group flights to and from Tel Aviv.

Goodwill policy for rebooking/reissue of flights which are not cancelled – no refund permitted

Any passenger with a booked Austrian Airlines/Lufthansa/SWISS/Brussels Airlines/Eurowings flight on OS/LH/LX/SN document from/to Tel Aviv (TLV) between 12 and 16 November 2019, whose flight is not cancelled and whose ticket was issued up to and including 12 November 2019, may rebook once free of charge.

The following rules apply to these rebookings:

  • Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, 4U, LH, LX, WK) – in the original booking class or, alternatively, in the originally ticketed compartment.

  • New travel date until 12 December 2019

  • The change of origin/destination is not permitted. Exception: Change of routing permitted to allow rebooking to any Lufthansa Group airlines' operated flight (OS/LH/LX/SN/EW/WK/4U) via any Lufthansa Group transfer point in Europe.

  • In the case of reissues the endorsement entry should read: TWP 1920

  • For refunds of tickets that are not affected by flight cancellations, the fare conditions apply.

For rebookings/reissues based on the above mentioned goodwill policy, please don't forget to contact your Lufthansa Group Agency Support.

All Lufthansa passengers are requested to check the status of their flight at before setting out on their journey.

» Flight status request for individual flights

In the event of cancellation, all Lufthansa passengers will be automatically rebooked on another flight free of charge and will be informed, provided that their contact data is stored in the PNR or in their Miles & More profile.

To find out more about the impact on flight operations of Austrian Airlines, Brussels Airlines, Eurowings and SWISS, kindly check the respective websites.

12.11.2019 14:50  CET