Travel to the USA: How to support your customers in their travel preparations

Finally, fully vaccinated people can fly to the USA again. Help your customers get to their business meeting or vacation conveniently and relaxed. Here are our tips for optimal travel preparation:

Step 1: Digital document check

Recommend to your customers to have their COVID-related travel documents required for entry into the USA (proof of vaccination, negative COVID-19 test result and “Combined Passenger Disclosure and Attestation” form), checked by our Health Entry Support Center before they fly. If the check is successful, they can have their digital boarding pass issued as usual when checking in.

Please note: Documents can be submitted no earlier than 72 hours and no later than 12 hours before departure.

» Digital document check at Austrian Airlines

» Digital document check at Lufthansa

» Digital document check at SWISS

Step 2: Online check-in

Travelers can check in online conveniently from home or on the move from 47 hours (Austrian Airlines), 24 hours (Brussels Airlines) or 23 hours (Lufthansa and SWISS) before departure via the websites or apps of Lufthansa Group airlines. This way, travelers not only avoid possible contact points at the airport, but can also select their desired seat early on.

» To the Austrian Airlines online check-in

» To the Lufthansa online check-in

» To the SWISS online check-in

» To the Brussels Airlines online check-in

Step 3: Bag drop-off at self-service bag drop kiosks

At many airports, passengers who already have a boarding pass can check in their baggage at the self-service bag drop kiosk – avoiding queues at the check-in counters.

More helpful advice for relaxed travel:

• Check the validity of all relevant entry documents (e.g. ESTA) in advance and carry them with you throughout your trip
  
  
• Take the completed and printed "Combined Passenger Disclosure and Attestation" form with you
  
  
• All passengers, including children two years of age and older, are required to wear a face mask on flights to and from the United States
  
  
• Allow extra time at the airport and when entering the USA due to staff shortages at Immigration
  
  
• • Passengers flying United Airlines can find all relevant travel information at the United Travel-Ready Center

For more information on entering the U.S., see our frequently asked questions and answers.

» To the FAQs

Whether it’s travel documents or check-in – with our online services your customers can take care of everything important before their flight. This will save them time at the airport and get them to their dream destination relaxed and with peace of mind.