TWP 2402: Restrictions at security checkpoints at various German airports on 1 February 2024

The trade union ver.di has announced strikes by security staff at several German airports (Berlin, Bremen, Dresden, Düsseldorf, Erfurt, Frankfurt, Hamburg, Hannover, Cologne/Bonn, Leipzig and Stuttgart) on Thursday, 1 February 2024. Passengers can therefore expect considerable restrictions at security checkpoints.

Passengers who want to start their flight on 1 February 2024 at Frankfurt, Hamburg, Bremen, Berlin, Leipzig, Düsseldorf, Cologne, Hanover, Stuttgart and Dresden airports are strongly advised not to come to the airport. They will not have access to the departure area due to the Verdi strike at the security checkpoints.

This also applies to customers travelling by train to Frankfurt Airport who have a connecting flight from Frankfurt. Due to the strike at the security checkpoints at Frankfurt Airport, they will not have access to the departure area.

The airports in Munich and Nuremberg are not affected by ver.di's strike announcement. We expect that operations there will be able to continue as planned.

Part 1 – Goodwill policy (TWP 2402) for rebooking/reissue/refund of flights which are not cancelled

Passengers

• whose OS/SN/LH/LX/EN ticket (257/082/220/724/101) has been issued on/before 30 January 2024, and
  
  
• with an original confirmed ticketed date of travel on 1 February 2024 and a scheduled departure from FRA/BRE/HAM/BER/DRS/LEJ/DUS/CGN/HAJ/ERF/FMO/STR/FDH/PAD, and
  
  
• with a booked Austrian Airlines/Brussels Airlines/Eurowings/Lufthansa/SWISS/Air Dolomiti/Discover Airlines flight (operated by OS/LH/SN/EW/LX/EN/4Y) from FRA/BRE/HAM/BER/DRS/LEJ/DUS/CGN/HAJ/ERF/FMO/STR/FDH/PAD, or
  
  
• with a booked flight operated by other airlines (OAL) with OS/SN/LH/LX flight numbers (“code share”) from FRA/BRE/HAM/BER/DRS/LEJ/DUS/CGN/HAJ/ERF/FMO/STR/FDH/PAD

may rebook once free of charge or have their ticket refunded on a voluntary basis free of charge.

Please note: This includes passengers who are holding connecting flights departing from Frankfurt on 1 February 2024 as above.

The following rules apply to rebookings:

• Rebooking on an alternative Lufthansa Group flight/connection (flight number and operated by: OS, SN, EW, LH, LX, EN, 4Y) – in the original booking class or, alternatively, in the originally ticketed compartment.
  
  
• Rebooking on flights operated by other airlines (OAL) – in the original ticketed booking class only. Exception: AC/NH/UA-operated flights for new travel dates between 30 January and 4 February 2024 may use any booking class in the originally ticketed compartment/cabin
  
  
• New travel date on/after 30 January and on/before 8 February 2024
  
  
• Change of origin/destination is not permitted. Exception: Voluntary change to travel from Munich (MUC) instead of Frankfurt (FRA) is permitted for new travel date of 1 February 2024 without any additional collection
  
  
• In the case of reissues the endorsement entry must read: TWP2402

You can do the rebooking/reissue in accordance with this goodwill policy (TWP 2402) without having to request a waiver from your Lufthansa Group Agency Support.

The following rules apply to the refund:

• The ticket can be refunded on a voluntary basis (provided all prerequisites as described above are fulfilled) – any cancellation/refund penalty is waived. This is also valid for non-refundable tickets. OPC and DCC (YR) remain non-refundable.
  
  
• Please enter the waiver code “TWP2402” in the refund transaction
  
  • Amadeus: TRFU/WA TWP2402
  • Sabre: After direct refund “WFR” entry, enter “TWP2402” in the waiver box
  • Galileo/Travelport: Start direct refund via TRNE entry. Enter “TWP2402” in the waiver box (A/L authority)
  • Infini: Enter “TWP2402” under Refunds “Reason Code”
  • Axess: Enter “TWP2402” under “A/L Authority” in the refund template
  • Farelogix/SPRK: Enter “TWP2402” in the Refund window “Waiver code box”
• Ancillary EMD’s (for example for ASR or baggage) associated with unused portion of the ticket, can be refunded together with the ticket. Please enter the waiver code “TWP2402” in the EMD refund transaction
  
  
• You can do the refund in accordance with this goodwill policy (TWP 2402) and entry of the waiver code without having to request a waiver from your Lufthansa Group Agency Support

Part 2 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can generally rebook once free of charge or have their ticket refunded. You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX).

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Substitute transportation with Deutsche Bahn

Passengers on German domestic flights to/from Frankfurt on Thursday, 1 February can exchange their flight coupon for a Deutsche Bahn ticket free of charge, even if their flight has not yet been cancelled. The train journey must be started on the day of issue and is valid for two days.

» Good for Train - ICE Fahrkarte

The Lufthansa Group airlines regret the inconveniences caused and will do their utmost to keep the effects of the strike to a minimum.