TWP 2502: Lufthansa Group airlines offer ticket waiver policy for refunds for flights to/from Kinshasa

Ticket waiver policy for the refund of flights which are not cancelled

» To the TWP 2502 (Version 1)

Rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded.

• You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX)
  
  
• You are welcome to make rebookings/reissues/refunds for cancelled flights on Air Dolomiti tickets yourself in accordance with the Rules for handling of long term schedule changes and short term schedule changes (re-bookings / reissues / refunds) in Travel Agency sales (EN)

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.