In January 2024, a service provider commissioned by Lufthansa Group experienced an unauthorized access to an IT system used to make hotel bookings in the event of flight cancellations.

The ticket waiver policy (TWP 2414) applies for the refund of flights which are not cancelled.

A national manifestation organized by the unions of security workers in Belgium will take place on Tuesday, 1 October 2024. Brussels Airlines will therefore have to cancel all of its flights departing from Brussels Airport on 1 October 2024.

The airlines of the Lufthansa Group have published a Groups Waiver Policy for unticketed groups incl. allotments and negospace to/from Tel Aviv, Beirut, Tehran, Amman and Erbil.

Due to current developments, the airlines of the Lufthansa Group are adjusting their flight offer to the Middle East.

Lufthansa will discontinue flights between Frankfurt and Belfast effective 27 October 2024. 

The Lufthansa Group is evaluating and optimizing its route network and has to cancel flights.

The airlines of the Lufthansa Group have published a Groups Waiver Policy for unticketed groups incl. allotments and negospace to/from Tel Aviv, Beirut, Tehran, Amman and Erbil.

Due to new restrictions imposed by the Centers for Disease Control and Prevention (CDC), the entry regulations for dogs into the USA are changing. New bookings for dogs into the USA are no longer possible for travel starting 1 August 2024, until further notice. 

Due to poor weather conditions regional disruptions to the flight schedules of the Lufthansa Group airlines may occur at any time during the winter months.

National air transport strikes to impact Air Dolomiti flight operations on Tuesday, 28 May 2024.

The ATC unions in France have called a strike for Thursday, 25 April 2024.

Lufthansa has reached an agreement with all major trade unions.

The trade unions UilTrasporti has called on the cockpit crew of Air Dolomiti for a twenty four-hour strike on Monday, 8 April 2024.

The trade union vida has announced a strike by the flying staff of Austrian Airlines. The strike is planned to last from 28 March, 12:00 a.m. until 29 March, 12:00 p.m. (36 hours). Flight cancellations until 28 March, 4:00 p.m. are already carried out. The remaining flight cancellations will follow on 27 March.

The union ver.di has called on security staff for strikes on Thursday, 14 March 2024 at Berlin, Cologne/Bonn (CGN), Hamburg, Karlsruhe/Baden Baden and Stuttgart airports and on Friday, 15 March 2024 at Hannover Airport.

The trade union ver.di has called on Lufthansa ground staff to go on a warning strike from Thursday, 7 March 2024 4 a.m. (CET) through Saturday, 9 March 2024 7.10 a.m. (CET).

The trade union ver.di has called on Lufthansa Technik staff to go on a three-day warning strike from Wednesday, 28 February through Friday, 1 March 2024.

The trade union ver.di has called on Lufthansa ground staff to go on a warning strike for 27 hours on Tuesday, 20 February 2024 4 a.m. (CET) through Wednesday, 21 February 2024 7.10 a.m. (CET).

The trade union ver.di has called on Lufthansa ground staff to go on a warning strike for 27 hours on Wednesday, 7 February 2024 4 a.m. (CET) through Thursday, 8 February 2024 7.10 a.m. (CET) Due to the strike, we currently assume that around 10 to 20 percent of Lufthansa flights will take off.

The trade union ver.di has announced strikes by security staff at several German airports (Berlin, Bremen, Dresden, Düsseldorf, Erfurt, Frankfurt, Hamburg, Hannover, Cologne/Bonn, Leipzig and Stuttgart) on Thursday, 1 February 2024. Passengers can therefore expect considerable restrictions at security checkpoints.

Long-distance services of Deutsche Bahn will be partially suspended from Wednesday, 24 January 2024 (2 a.m.) to Monday, 29 January 2024 (6 p.m.) due to a strike by the railway union GDL. For this reason, many Lufthansa Express Rail trains to and from Frankfurt Airport (FRA) will be cancelled.

The pilot unions have called on their members at Brussels Airlines to strike on Saturday, 13 January 2024. As a consequence, 70-80% of Brussels Airlines flights to and from Brussels will be cancelled.

The pilots' union Vereinigung Cockpit (VC) has called on its members at Discover Airlines to strike on 23 December 2023 from 8:00 a.m. to 1:00 p.m. (CET).

Starting 8 January 2024, the airlines of the Lufthansa Group plan to resume flights to Tel Aviv.

After the extreme weather situation of the past days with snow and freezing rain, the Lufthansa Group airlines expect flight operations to return to normal again.

After reopening of the airport in Munich today, only limited airport operations will be possible and not all planned flights can be operated.

Due to the winter weather conditions, flights to and from Munich (MUC) may be delayed or cancelled.

Italian trade unions have called for a strike of ground handling staff on Friday, 24 November 2023. For this reason, the flight schedules of the Lufthansa Group airlines to and from Italian airports may be disrupted.

Italian trade unions have called for a general strike in air traffic on Friday, 20 October 2023. For this reason, the flight schedules of the Lufthansa Group airlines to and from Italian airports will be disrupted.

Due to a staff meeting of the Works Council Board for the flying personnel, there will be adjustments to the Austrian Airlines flight schedule on the morning of Saturday, 14 October 2023.

Italian trade unions have called for a general strike in air traffic on Friday, 8 September 2023. For this reason, the flight schedules of the Lufthansa Group airlines to and from Italian airports will be disrupted.

Italian trade unions have called for a general strike in air traffic on Saturday, 15 July 2023. For this reason, the flight schedules of the Lufthansa Group airlines to and from Italian airports will be disrupted.

Trade unions in Italy have called for a general strike on Sunday, 4 June 2023. This will also affect air traffic and we therefore expect disruptions to the Lufthansa Group airlines flight schedule to and from Italy.

The ATC unions in France have called a strike for Monday, 1 May 2023. This will also affect air traffic to and from France and we therefore expect disruptions to the Lufthansa Group airlines flight schedule to and from French airports.

For Thursday, 20 April 2023 and Friday, 21 April, the trade union ver.di has called for a one-day strike of the security staff at the airports in Dusseldorf (DUS), Cologne/Bonn (CGN) and Hamburg (HAM) and for Friday, 21 April 2023 at the airport in Stuttgart (STR). Cancellations and delays are expected in the Lufthansa Group flight schedule to and from these airports. Cancelled flights can be checked in Altea CM and/or OneRes.

Due to a strike by security personnel at Munich (MUC) Airport planned for Thursday, 23 March 2023 from 8:00 a.m. to 2:00 p.m., there will be considerable restrictions in ground handling and at the security checks at the airport.

Due to an announced strike by the ver.di trade union, there may be cancellations and delays on Lufthansa Group flights to and from Berlin (BER), Bremen (BRE), Hamburg (HAM) and Hanover (HAJ), probably all day on Monday, 13 March 2023.

Due to the strike by security personnel at Munich (MUC) Airport planned for Friday, 10 March 2023 from 5:00 a.m. to 10 a.m., there will be considerable restrictions in ground handling and at the security checks at the airport.

The trade union ver.di strike call at the airports of Frankfurt, Munich, Stuttgart, Hamburg, Hanover, Dortmund and Bremen on Friday, 17 February 2023 is expected to have a massive impact on flight operations.

As a result of this strike, there may be significant disruptions to flight operations and delays in the handling of flights. This will affect all airlines taking off and landing at Düsseldorf Airport.

Brussels Airlines to cancel flights on 16 December 2022 to and from Brussels Airport.

The pilots' union Vereinigung Cockpit (VC) has called on its members at Eurowings Germany to strike for three days – from 00:00 on Monday, 17 October 2022 through 23:59 on Wednesday, 19 October 2022.

Lufthansa flights will take place as planned in the coming days.

In order to be able to offer a reliable and plannable flight schedule for passengers, Lufthansa is cancelling flights in October 2022 and for the travel period from 30 October 2022 to 25 March 2023.

The warning strike announced by trade union ver.di is having a massive operational impact in the middle of the peak travel season. Lufthansa will have to cancel almost the entire flight program at the Frankfurt and Munich hubs on Wednesday, 27 July 2022. 

In order to facilitate your handling and to increase the availability of our Agency Support Teams again, the airlines of the Lufthansa Group have temporarily simplified the rules for reissues on involuntary basis. 

Get an overview of our digital services as well as helpful links and support your customers with valuable advice to prepare well for travel.

After the flight cancellations that have already taken place have led to noticeable relief and a stabilization of flight operations, Lufthansa is cancelling additional 2,000 flights in Frankfurt and Munich for the coming weeks in summer.

In order to be able to offer a reliable and plannable flight schedule for passengers, Austrian Airlines, Brussels Airlines, Lufthansa and SWISS have to adjust the originally planned flight schedule to the current situation by cancelling flights for the travel period from 30 October 2022 to 25 March 2023.

Please take note of the following information on the handling of short-term flight cancellations.

To offer passengers the best confidence in their planning and to provide information as early as possible, Lufthansa and Eurowings are adjusting their flight program for summer 2022.

Due to an announced national industrial strike in Belgium and the expected impact at Brussels Airport (BRU), Brussels Airlines is forced to cancel almost all of its flights departing from Brussels on Monday, 20 June 2022.

The Lufthansa Group airlines are offering travelers to/from Ukraine with an original confirmed ticketed date of travel on/after 14 February 2022 and on/before 31 August 2022 the opportunity to rebook their flight or to have their tickets refunded free of charge.

+++ This goodwill policy is no longer valid +++

To offer your customers more flexibility for their travel planning, we have again extended the rebooking deadline for existing bookings.

All Lufthansa Group flights to and from Russia have been cancelled through 30 June 2022.

Due to a strike by security personnel at the airports in Berlin, Bremen, Cologne/Bonn, Dusseldorf, Hamburg, Hanover and Stuttgart planned for Tuesday, 22 March 2022, there will be considerable restrictions in the Lufthansa Group flight schedule to and from these airports as well as in ground handling and at the security checks at the airport.

The airlines of the Lufthansa Group offer the possibility to cancel unticketed group bookings free of charge for departures between 16 March 2022 and 28 February 2023.

Due to a strike by security personnel at the airports in Hamburg (HAM) and Stuttgart (STR) planned for Tuesday, 15 March 2022, there will be considerable restrictions in the Lufthansa Group flight schedule to and from these airports as well as in ground handling and at the security checks at the airport.

Due to the closure of Ukrainian and Russian airspace for overflights, the Lufthansa Group airlines have adjusted the flight routes to/from China, Japan, Korea and Kazakhstan through 26 March 2022.

We have summarized the most important details about entry into the USA for you.

Good news: Starting 8 November 2021, unrestricted entry to the USA will be possible again for fully vaccinated travelers from the European Schengen area as well as from the United Kingdom, Ireland, China, India, South Africa, Iran and Brazil.

The airlines of the Lufthansa Group offer the possibility to cancel group bookings free of charge for departures between 15 December 2021 and 28 February 2022.

In the current situation, there are many factors that influence traveling. Therefore, we have clearly summarized all important information and links for you here.

Information regarding the obligation to provide proof of vaccination, immunity or negative Covid-19 test on flights to Germany.

Austrian Airlines, Lufthansa, SWISS, Air Dolomiti and Brussels Airlines are reducing their flight offer for summer 2021 (1 May to 30 October 2021).

The airlines of the Lufthansa Group are updating the face mask requirement on selected flights.

Find out about the latest entry regulations for your journey.

PCR and IgM antibody testing facilities for travelers flying to Mainland China are now available at the Lufthansa Group hubs Frankfurt, Vienna and Zurich – for both local and connecting passengers.

Due to the changed entry regulations and the new rules for submitting Covid-19 tests, the Lufthansa Group airlines are offering travelers to China the opportunity to rebook once free of charge or have their ticket refunded.

Austrian Airlines, Lufthansa, SWISS and Brussels Airlines are reducing their flight offer for the 2020/2021 winter timetable (25 October 2020 to
27 March 2021).

Brussels Airlines has reactivated the refund functionalities in all reservation systems.

When traveling with Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings, it is mandatory to wear a mouth and nose protection – while boarding, during the flight and when leaving the aircraft.

As from 1 August 2020, all passengers travelling to and transiting on Belgian territory need to complete a Passenger Locator Form before boarding their flight.

On 27 July 2020 Austrian Airlines, Lufthansa, SWISS and Air Dolomiti will reactivate the refund functionalities in all reservation systems.

The travel briefing gives passengers an overview of the most important things they should take note of on their next flight.

In order to make it easier for you to reconfirm bookings affected by flight cancellations, we have made a technical change.

The summer timetable of Lufthansa, SWISS and Brussels Airlines, which is valid through 24 October 2020, is now published in the booking systems. Following the successful restart, Austrian Airlines will gradually expand its flight offer in the coming weeks.

With travel restrictions lifting and the resulting increase in demand, the airlines of the Lufthansa Group will significantly expand their flight schedules in the coming weeks and months.

We want you to feel safe on your trip - especially in times of Corona. For this reason, the airlines of the Lufthansa Group have taken numerous other measures in addition to the mask requirement to minimize the effects of Corona.

In June, Austrian Airlines, Lufthansa, SWISS, Brussels Airlines and Eurowings will offer 2,000 weekly connections to more than 130 destinations worldwide.

+++ This goodwill policy is no longer valid and has been replaced by a new goodwill policy (TWP 2101) (21.01.2021, 08:44 hrs) +++

Airlines recommend to carry a mouth-nose cover throughout the entire journey.

Due to the current situation, the airlines of the Lufthansa Group will offer a reduced flight programme until  31 May 2020.

+++ This goodwill policy is no longer valid and has been replaced by an extended goodwill policy (TWP 2011) (18.05.2020, 18:00 hrs) +++

Please be informed that the current goodwill policy for group bookings (GWP001) valid until 19 April 2020 covering the travel period until 30 June 2020 will not be extended.

Due to the current situation, the airlines of the Lufthansa Group will offer a reduced flight programme from 20 April until 3 May 2020.

The Lufthansa Group airlines have published a detailed guideline for tickets reissued according to the goodwill policy (TWP 2011) and information on the adjusted refund process.

The airlines of the Lufthansa Group and their joint-venture partners Air Canada and United Airlines are offering special one-way fares from Europe to the USA, Canada, Mexico, Costa Rica and Panama.

Given the extraordinary circumstances caused by the worldwide Coronavirus crisis, Brussels Airlines has decided to temporarily suspend its flight operations from 21 March until 19 April 2020.

The Lufthansa Group airlines will further reduce their short- and long-haul schedule.

Currently many countries are putting entry restrictions into place due to the Coronavirus outbreak.

+++ This goodwill policy is no longer valid and has been replaced by a new goodwill policy (TWP 2011) (19.03.2020, 19:00) +++

Due to the exceptional circumstances caused by the spread of the coronavirus, Austrian Airlines, Lufthansa, SWISS and Brussels Airlines have published a reduced flight schedule for the period from 29 March to 24 April 2020.

In order to simplify the processing of rebookings based on the current goodwill policy for you, the Lufthansa Group airlines have decided to do without a waiver entry for selected rebookings with immediate effect.

As a result of the current situation caused by the accelerated spread of the Coronavirus, Austrian Airlines, Lufthansa and SWISS are cancelling up to 25 percent of their flight offer within Europe for the period from 8 to 28 March 2020. In addition, flight cancellations may also occur on intercontinental routes.

Due to the continuing unclear security situation for the airspace around Tehran airport and for Iranian airspace as well as the current spread of the coronavirus, Austrian Airlines and Lufthansa will continue to suspend flights to/from Tehran (IKA) until 30 April 2020.

The airlines of the Lufthansa Group are requesting all passengers to urgently check the current travel and entry limitations of their final destination. 

Due to the severe winter storm "Sabine" (also known as "Ciara") over Northern and Central Europe, the Lufthansa Group flight schedule will be still affected on Tuesday, 11 February 2020, especially at Munich Airport.

Singapore has issued entry restrictions for passengers who travelled to mainland China within the past 14 days. The entry restriction also applies for passengers with a People’s Republic of China passport and is effective as of Saturday, 1 February 2020 (11:59 pm local Singapore time).

Due to the current spreading of the corona virus, Lufthansa Group passengers have the possibility to rebook or refund their travel to or from China free of charge.

Austrian Airlines and Lufthansa have cancelled all flights to/from Tehran up to and including Monday, 20 January 2020.

The Verdi union called on LSG Sky Chefs employees to strike on Thursday, 19 December 2019. Regrettably, therefore, on Thursday, 19 December and on Friday, 20 December 2019, we will be unable to offer any meals or beverages on German domestic and European flights. There will also be some restrictions on Saturday, 21 December 2019.

Due to a strike by the public national service in France from 5 to 7 December 2019, Lufthansa Group flights to and from France are adversely affected.

UFO has called on its members for a two-day strike on Thursday, 7 and Friday, 8 November 2019 for all Lufthansa departures from Germany.

The ongoing technical inspections of several aircraft will restrict SWISS flight operations. As a result many flights will be cancelled.

Due to the typhoon "Hagibis", Lufthansa Group flights to and from Japan will be impaired in the coming days.

Air traffic to and from Hong Kong (HKG) is currently severely restricted. As a result, Lufthansa Group flights to/from Hong Kong may be adversely affected.

The airline British Midland Regional Ltd (BM) - flybmi - has discontinued flight operations on 16 February 2019.

In addition to Frankfurt, a strike by security personnel at the airports of Hanover, Bremen, Leipzig/Halle, Dresden and Hamburg on Tuesday, 15 January 2019 will cause considerable disruption to Lufthansa Group flights.